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Select one of the faculties below for more information on courses offered and proceed to make an enquiry, request a quote or book online

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Course Detail
  • Course Title:
    ISO/IEC 20000-1:2018 UNDERSTANDING AND IMPLEMENTATION OF INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM
  • Course Description:
    This is a Module 1 Implementers course and includes a free copy of the SANS 20000-1:2021 standard for all learners. Practitioners, implementation team members and custodians from key functional areas of your business will gain sound knowledge and skills to effectively implement maintain and improve your organizations' Information Technology Service Management System. Key areas of learning include: Deep understanding of ISO/IEC 20000-1:2018 and its role in modern IT service management • Explore best practices for designing, operating, and improving IT services • Learn practical implementation strategies for building a functional and measurable ITSMS • How to manage service design, transition, delivery, and improvement with confidence • Benefit from real-world examples and interactive discussions that connect the standard to everyday operations. This course is ideal for IT service managers, support teams, process owners, service desk leaders, risk and compliance practitioners, and anyone responsible for improving service performance and aligning the IT function with ISO/IEC 20000-1
  • Duration:
    Module 1 : 5 days consecutive with MANDATORY 100% attendance. Requires a minimum result of 70% to progress into the lead auditor module 2 level. NOTE: This course is also available via e-learning. Refer to the Online Learning faculty for additional event dates
  • Bulk Booking Discounts:
    • 3-8 delegates : 2.5% discount
    • 9-15 delegates : 7.5% discount
    • 16-50 delegates : 12.5% discount
  • SPECIAL REQUEST BOOKINGS ONLY - PLEASE CONTACT US FOR MORE DETAILS

TRAINING ACADEMY

Our beloved teacher and leader of all time, Nelson Rolihlahla Mandela once said “Education is the most powerful weapon one can use to change the world. It is the engine of personal development. Through it, a daughter of a peasant can become a doctor, a son of a miner can become the head of a mine, a child of a farmer can become the president of a great nation. It is what we make of what we have, and not what we are given, that separates one person from another”.

It is with this philosophy that we take pride in our Training Academy. As the leader in professional training, we draw on our 70 years of global experience to provide effective learning and development opportunities. We make a difference to individuals, teams and businesses, nurturing talent and enabling continuous organisational progression.

The SABS Training Academy continues to maintain valid accreditation to offer management systems courses. Please refer to the Accreditation Tab for more information.

For this reason, all courses offered can be presented at your organisation’s facilities or suitable venue. These are more cost effective since group discounts apply and in cases where a suite of courses are required,  pricing is specially designed. For more information or a quote select the “Group Booking Request” on any of the courses in our faculties or send an email to: TCPSales@sabs.co.za

All courses listed in the brochure can be presented at your premises by arrangement with SABS Training Academy. This requires a minimum number of 10 delegates per class.

Please send any training enquiries to TCPSales@sabs.co.za