Select one of the faculties below for more information on courses offered and proceed to make an enquiry, request a quote or book online

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Course Detail
  • Course Title:
  • Course Description:
    This is an online internal program for SABS staff members only. This course is mandatory for all SABS staff. The module forms part of SABS’s Customer Centricity Culture Development Program. Objectives: Understanding the Power of Customer Centric Culture and its importance to SABS’s continued success Identification & development of individual characteristics to foster Customer Care. Developing Customer Interactive skills in communication and understanding client needs statements
  • Duration:
    The course is conducted over 2 consecutive days using MS teams. Learners are required to have access to stable and reliable internet connection and sufficient data to support the interactive sessions. Each day will be split into 4 to 5 sessions of 60 – 90mins each. 100% attendance is mandatory at each of these sessions. This is a workplace skills program that culminates in a written assessment and workplace observed activities
  • Bulk Booking Discounts:
    • 3-8 delegates : 2.5% discount
    • 9-15 delegates : 7.5% discount
    • 16-50 delegates : 12.5% discount
    Number of Delegates:
  • Electronic Device Enabled Calendar:
    Current Price R2,900 All Prices are Vat Exclusive
    Course Start Date Duration (Days) Price (Per Delegate) Discounts
    Bulk  Early Promo
    10/08/2022 2 Days R2,900 0% 0% 0% Quote | Book
    27/09/2022 2 Days R2,900 0% 0% 0% Quote | Book
    22/11/2022 2 Days R2,900 0% 0% 0% Quote | Book
    Requires PC/Laptop or Mobile device enabled with wifi or 3G datacard and a minimum of 500MB data per day


Our beloved teacher and leader of all time, Nelson Rolihlahla Mandela once said “Education is the most powerful weapon one can use to change the world. It is the engine of personal development. Through it, a daughter of a peasant can become a doctor, a son of a miner can become the head of a mine, a child of a farmer can become the president of a great nation. It is what we make of what we have, and not what we are given, that separates one person from another”.

It is with this philosophy that we take pride in our Training Academy. As the leader in professional training, we draw on our 70 years of global experience to provide effective learning and development opportunities. We make a difference to individuals, teams and businesses, nurturing talent and enabling continuous organisational progression.

The SABS Training Academy continues to maintain valid accreditation to offer management systems courses. Please refer to the Accreditation Tab for more information.

For this reason, all courses offered can be presented at your organisation’s facilities or suitable venue. These are more cost effective since group discounts apply and in cases where a suite of courses are required,  pricing is specially designed. For more information or a quote select the “Group Booking Request” on any of the courses in our faculties or send an email to: TCPSales@sabs.co.za

All courses listed in the brochure can be presented at your premises by arrangement with SABS Training Academy. This requires a minimum number of 10 delegates per class.

Please send any training enquiries to TCPSales@sabs.co.za